Legal
Terms of service
The contract between the account holder and us: what is sold, what is promised, and what happens when either side stops.
This document has not been written, and nothing on this page is a legal term.
It is a placeholder with a real address, so that every link to it works and nobody has to invent one later. The text that belongs here has to be drafted by a qualified lawyer for the entity that sells this product and the countries it sells into. A plausible looking policy written by anyone else would read as finished, be relied on, and fail the first time it was needed.
For the drafter
What this document has to answer
Each line is a question the build team could not answer and a lawyer will need answered. They are listed rather than guessed at.
The contracting entity, its registered address and its company number, none of which have been given to the build team.
The governing law and the jurisdiction, which follow from the entity and from where customers are.
Whether the buyer is a consumer, a sole trading tutor or a school, because the consumer cancellation rights differ and all three buy this product.
What a subscription grants, what expiry removes, and whether a paper already exported may still be used afterwards. The software currently lets an in flight export finish after a plan expires, which is a term that has to be written down.
The refund position, per market, including statutory cooling off where it applies.
The licence a customer receives over exported papers: personal teaching use, one institution, or wider. The watermark and the export fingerprint exist to enforce whatever this says, and today they enforce a position nobody has stated.
Who owns work a student uploads, and who owns a teacher comment written on it.
The suspension and termination grounds, and what happens to the customer data at that moment.
Any limitation of liability, which is the clause most likely to be unenforceable if copied from elsewhere.
Ownership
Who writes it
To be instructed by the client. A solicitor qualified in the jurisdiction of supply.
Versioning
How you can tell what you agreed to
This is version 0.1, in force from 1 Aug 2026. Nobody accepts one document on its own, so what is recorded against an account is the whole set in force at that moment, stamped with every document's version. The set today is acceptable-use 0.1, privacy 0.1, refunds 0.1, security 0.3, terms 0.1.
If you have an account, your settings screen shows which version you accepted and when, and asks again when the set moves on. Nothing is ever rewritten in place: a new acceptance is a new record, because the old one is the evidence of what was true then.
Elsewhere