Legal
Refunds and cancellation
When money comes back, how a subscription is stopped, and what happens to access in between.
This document has not been written, and nothing on this page is a legal term.
It is a placeholder with a real address, so that every link to it works and nobody has to invent one later. The text that belongs here has to be drafted by a qualified lawyer for the entity that sells this product and the countries it sells into. A plausible looking policy written by anyone else would read as finished, be relied on, and fail the first time it was needed.
For the drafter
What this document has to answer
Each line is a question the build team could not answer and a lawyer will need answered. They are listed rather than guessed at.
The statutory cooling off period per market, and whether it is waived by the customer starting to use the product immediately. This differs between the United Kingdom, the European Union, India and the Gulf, and the product sells into all four.
Whether a part used term is refunded pro rata or not at all. `entitlements.revokeFrom` truncates a grant at the refund date rather than retroactively, so the software already implements one answer and nobody has confirmed it is the right one.
What happens to papers already exported when money is returned. They are on somebody's hard disk and no software can recall them, which is exactly why the export watermark and the per copy fingerprint exist.
Whether an institute cancelling mid term owes the balance of the term, and how that interacts with the fee ledger, which is a different system of money from the subscription.
The chargeback position and who absorbs the gateway fee.
Whether a cancelled subscription keeps access to the end of the paid period. The software says yes, in `cancelRenewal`, and states plainly that cancelling changes nothing about access. That is a term and it needs writing down.
The tax treatment of a refund and of a credit note, which is an accountant question, and whether a refund needs its own numbered document in the gapless series the fee module already maintains.
Ownership
Who writes it
To be instructed by the client, alongside the terms of service, with an accountant on the tax treatment.
Versioning
How you can tell what you agreed to
This is version 0.1, in force from 1 Aug 2026. Nobody accepts one document on its own, so what is recorded against an account is the whole set in force at that moment, stamped with every document's version. The set today is acceptable-use 0.1, privacy 0.1, refunds 0.1, security 0.3, terms 0.1.
If you have an account, your settings screen shows which version you accepted and when, and asks again when the set moves on. Nothing is ever rewritten in place: a new acceptance is a new record, because the old one is the evidence of what was true then.
Elsewhere